A framework for influencing change in teaching and learning cultures, communities, and practices.

As a leader of a teaching and learning institute at a large-research intensive institution, I reflect a lot on how change and learning happens in organizations.  

How do teaching and learning centres work to influence teaching and learning cultures, communities and practices?

A couple of years ago, I presented at the Educational Developers of Caucus of Canada Conference, and tried, in one slide to communicate all that I have learned about the complex work of teaching and learning centres.  Below is a version of that slide.  

This framework builds upon the work of others (see for example: Brew & Ginns, 2008; Finkelstein, et al., 2016; Fields et al., 2019; Hannah & Lester, 2009; Jarvis, 2010; Mårtensson & Roxå, 2016; Roxå & Mårtensson, 2009;  Simmons, 2016; Trigwell, 2013; Webster-Wright, 2009; Wright et al., 2018).  I also highlight it in a forthcoming paper with Dr. Sarah Eaton (Kenny & Eaton, in press). 

Most people would point to teaching and learning centres for the workshops and courses they offer individual educators.  These formal, planned events are a visible part of the work of educational developers.  But, as one of my favorite colleagues, mentors and leaders Dr. Leslie Reid shares,

“Change happens one conversation at a time.”  

The seminal work of Roxå & Mårtensson (2009) and Roxå et al. (2011) suggests that teaching and learning cultures, communities and practices are strongly influenced by the small, but significant conversations we have and networks we create with colleagues we trust.  A recognition that teaching and learning in higher education is influenced by FORMAL processes (i.e., policies, programs, structures, resources and committees) and INFORMAL activities (i.e., significant networks, relationships, conversations, and communities) is fundamental to the work of teaching and learning centres, and this framework.

Take a moment to reflect on where and how these formal processes and informal activities occur across your institution. How and where is your teaching and learning centre influencing these formal processes and informal networks, conversations and communities?

The centre of the framework highlights four key components to influencing teaching and learning cultures: 1) High-impact professional learning for individuals and groups, 2) Local-level leadership and microcultures, 3) Scholarship, research and inquiry, 4) Learning spaces, pedagogies and technologies.

High-impact professional learning activities can be informal or formal, but are intentionally designed to be contextual, embedded in practice, and to facilitate on-going reflection and action (Webster-Wright, 2009).

How is your centre providing initiatives to support meaningful and sustained professional learning and growth for educators across higher education?

The influence of local-leadership and microcultures are often overlooked in higher education (Mårtensson & Roxå, 2016; Kenny et al., 2016). Formal leaders (who hold roles such as Dean, Department Head/Chair, Associate Dean) and informal leaders (who may not hold a formal title) are catalysts for action and change.  They have an incredible influence on the development of microcultures (behaviours, norms, values, actions) that either support or hinder the development of the teaching and learning cultures, communities and practices we most aspire to see (Christensen Hughes & Mighty, 2010).  We need only to look at the complexities, sheer exhaustion and pressures that Department Heads/Chairs faced related to teaching and learning during the global pandemic – Gigliotti (2021) calls for more training, support and development for those who hold these roles.

What does your teaching and learning centre do to support informal and formal teaching and learning leaders?

Scholarship, research and inquiry provide a means for investigating, sharing and disseminating knowledge about teaching and learning in postsecondary education.  This work includes inquiry in individual classrooms, as well as how teaching and learning are more broadly supported across multiple organizational levels within higher education. Knowledge sharing and dissemination about teaching and learning are important, and we are also coming to understand that the very process of intentionally engaging in scholarship and inquiry related to teaching and learning, helps us become better educators, as we focus on the student learning experience and develop stronger abilities as critically reflective practitioners (Brew and Ginns, 2009; Trigwell, 2013).

How does your teaching and learning centre encourage and support engagement in scholarship, research and inquiry in teaching and learning?  

I have also been thinking a lot lately about how these supports are (or aren’t) inclusive of multiple ways of knowing, being and understanding?

Learning spaces, pedagogies and technologies have an incredible impact on teaching and learning communities, cultures and practices in higher education.  Learning spaces can be designed intentionally to foster engagement, collaboration and to create a shared learning community between students and instructors (Finkelstein and Winer, 2020).  Never has the power of learning technologies become more prevalent as during the COVID19 pandemic when millions of learners across the globe accessed their higher education from remote locations. When thoughtfully integrated, learning technologies can strengthen connection, collaboration, flexibility and innovation. Pedagogical approaches that are intentionally structured, promote active engagement, encourage meta-cognition and self-regulation, foster deep learning, and establish relevance improve student learning outcomes (Freeman et al., 2014, Deslauriers et al., 2011; Kember, Ho & Hong, 2008; Pintrich, 2002).

How does your teaching and learning centre support learning spaces, pedagogies and technologies that improve student success and promote deep learning?

How are we ensuring our learning spaces, pedagogies and technologies support our commitments to equity, diversity and inclusion, and Indigenous Ways of Knowing?

The framework is grounded by the recognition that these four core elements (i.e., high impact professional learning, local-level leadership and microcultures, scholarship, research and inquiry, and learning spaces, pedagogies and technologies) are influenced across multiple organizational levels (Hannah & Lester, 2009; Kenny et al., 2016; Simmons, 2016; Roxå & Mårtensson, 2009).  At the institutional (macro-level) senior leaders, policies, and committees can establish a clear vision, resources, governance processes and structures for teaching and learning.  At the faculty and departmental level (meso-level) integrated networks of knowledge sharing can be established, and local leaders can be provided with appropriate support to help influence change and decision-making related to teaching and learning.  And finally, at the individual level (micro-level) individuals must be supported, recognized and rewarded for their work to advance teaching and learning.

How is your teaching and learning centre influencing change in teaching and learning cultures, communities and practices across the micro, meso and macro levels?

As always, I’d love to hear how this framework resonates for you.  It’s difficult to articulate what I have come to understand about the work of educational development and teaching and learning centres in one slide, and I am certain my thoughts will continue to evolve over time!


References

Brew, A., & Ginns, P. (2008). The relationship between engagement in the scholarship of teaching and learning and students’ course experiences. Assessment & Evaluation in Higher Education33(5), 535-545.

Christensen Hughes, J., & Mighty, J. (2010). A call to action: Barriers to pedagogical innovation and how to overcome them. In J. Christensen Hughes & J. Mighty (Eds).Taking stock: Research on teaching and learning in higher education (pp. 261-277). Queens School of Policy Studies.

Deslauriers, L., Schelew, E., & Wieman, C. (2011). Improved learning in a large-enrollment physics class. Science, 332(6031), 862-864.

Finkelstein, A., & Winer, L. (2020). Active learning anywhere: A principled-based approach to designing learning spaces. In S. Hoidn & M. Klemenčič (Eds.), The Routledge International Handbook of Student-Centered Learning and Teaching in Higher Education (pp. 327–344). 

Fields, J., Kenny, N. A., & Mueller, R. A. (2019). Conceptualizing educational leadership in an academic development program. International Journal for Academic Development24(3), 218-231.

Freeman, S., Eddy, S. L., McDonough, M., Smith, M. K., Okoroafor, N., Jordt, H., & Wenderoth, M. P. (2014). Active learning increases student performance in science, engineering, and mathematics. Proceedings of the National Academy of Sciences, 111(23), 8410-8415.

Gigliotti, R. A. (2021). The impact of COVID-19 on academic department chairs: Heightened complexity, accentuated liminality, and competing perceptions of reinvention. Innovative Higher Education, 1-16.

Hannah, S. T., & Lester, P. B. (2009). A multilevel approach to building and leading learning organizations. The Leadership Quarterly20(1), 34-48.

Jarvis, Peter. (2010). Adult Education and Lifelong Learning. Fourth Edition. Routledge, NY. pp.338.

Kember, D., Ho, A., & Hong, C. (2008). The importance of establishing relevance in motivating student learning. Active learning in higher education, 9(3), 249-263.

Kenny, N., Watson, G. P. L., & Desmarais, S. (2016). Building sustained action: Supporting an institutional practice of SoTL at the University of Guelph. New Directions for Teaching and Learning, 2016(146), 87-94. doi:10.1002/tl.20191

Kenny, N., & Eaton, S. E. (2021, in press) Academic integrity through a SoTL lens and 4M framework: An institutional self-study. In S. E. Eaton & J. Christensen Hughes (Eds.), Academic integrity in Canada: An enduring and essential challenge: Springer.

Mårtensson, K., & Roxå, T. (2016). Leadership at a local level–Enhancing educational development. Educational Management Administration & Leadership44(2), 247-262.

Pintrich, P. R. (2002). The role of metacognitive knowledge in learning, teaching, and assessing. Theory into practice41(4), 219-225.

Roxå, T., & Mårtensson, K. (2009). Significant conversations and significant networks–exploring the backstage of the teaching arena. Studies in Higher Education34(5), 547-559.

Roxå, T., Mårtensson, K., & Alveteg, M. (2011). Understanding and influencing teaching and learning cultures at university: A network approach. Higher Education, 62(1), 99-111. DOI 10.1007/s10734-010-9368-9

Simmons, N. (2016). Synthesizing SoTL institutional initiatives toward national impact. New Directions for Teaching and Learning, 2016(146), 95-102. https://doi.org/10.1002/tl.20192

Trigwell, K. (2013). Evidence of the impact of scholarship of teaching and learning purposes. Teaching and Learning Inquiry1(1), 95-105.

Webster-Wright, A. (2009). Reframing professional development through understanding authentic professional learning. Review of educational research79(2), 702-739.

Wright, M., Horii, C. V., Felten, P., Sorcinelli, M. D., & Kaplan, M. (2018). Faculty development improves teaching and learning. POD Speaks2, 1-5.

Asking Powerful Questions

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Source: http://www.flickr.com/photos/22206521@N03

Appreciative inquiry (AI) is an energizing approach for sparking positive change in people, groups, and organizations. It focuses on what is working well (appreciative) by engaging people in asking questions and telling stories (inquiry). The shift in focus to the positive and what is working well generates energy within the group or organization, allowing it to move more effectively toward its goals. As well as a process for facilitating positive change, AI is a way of being and seeing the world everyday.  (Cockell and McArthur-Blair, 2012, p. 13)

I have been inspired by this year’s Educational Developers Caucus (EDC) conference over many discussions related to asking powerful questions.  In the words of this year’s keynote speaker, Joan McArthur-Blair, “Positive questions inspire positive change.”  One of the things that I have quickly learned in the field of educational development and in my leadership roles is that it is often (if not always) better to ask a thoughtful question than to provide advice.  Although we may not always label it as appreciative inquiry, I have come to a deep understanding that educational developers are great at asking positive, solution-focused questions.  These questions form the basis of our practice.  They are inherent not only to our approaches, but to our sense of being. Through questions we seek to help others (whether it be individuals, programs or institutions) to identify and leverage their full potential, to awaken the passion within, to continuously improve, and, perhaps most importantly, to provide a sense of meaning and purpose to their everyday practices within higher education.  There is little doubt that this is an interesting and transformative time in higher education.  Change is occurring at unprecedented rates, and institutions are increasingly looking to the field of educational development to support the academic community in evidencing and communicating their many successes, identifying future possibilities and opportunities for growth and improvement, and determining key actions for moving forward.  Our most potent call to action may be in asking powerful questions that connect individuals and communities through meaningful dialogue and conversation.

Below are some questions that have been pondered throughout the conference thus far.  What are some of the most powerful questions you ask in your ED practice?

  • What already exists that has value? What is the best of what already is?
  • If that is the issue, what are you yearning for?
  • What is the greatest strength that you have brought to the organization?
  • Where inside the organization do we have high engagement?
  • What does a highly connected, highly engaged academic community look like?
  • What will we be in 2020?
  • What would you be if learners were first?
  • Tell a story about the best experience you had last semester.
  • Tell a story of a moment, however tiny, when you felt excited coming to work.
  • What are you already doing in your organization that matters?
  • What is the most powerful and successful learning experience that you have ever had?
  • What are you yearning for?
  • What are you going to do tomorrow morning at 9am?
  • What is the proudest thing that you did in the last 3 years to help support our strategic plan?
  • What is the best thing that happened to you today?
  • If I imagine myself at work tomorrow, what is one thing that I will do differently?
  • How do you express what matters to you?
  • What has your time in education taught you?
  • Where have you had the most influence?
  • What is the most powerful gift you are giving to your organization right now?
  • How do you lift up the hearts and minds of faculty, staff and students within your institutions, to do their work in a way they never imagined?
  • What will your organization be calling on you to do in the next 10 years?
  • How can educational developers be revolutionary?
  • What are your options? What choices do you have moving forward? What is in your control?
  • What did you learn/discover?
  • What will you do differently next time?
  • What is the most important thing for you moving forward?
  • What key actions will you take based on this feedback?

References:

Cockell, Jeanie, & McArthur-Blair, Joan. (2012). Appreciative Inquiry in higher education: A transformative force: John Wiley & Sons.

SOARing High: Supporting the Development of an Educational Development (ED) Philosophy Statement

As the profession and practice of Educational Development (ED) continues to evolve and expand, the importance of evidencing the impact of our practices has never been clearer.  Educational Development portfolios provide a powerful means by which to communicate the diversity and richness of our ED practices, as well as to provide evidence of our increasing impact within post-secondary education (Wright & Miller, 2000).

At the basis of any great portfolio is a philosophy of practice, which clearly communicates:

  1. what your fundamental value, beliefs are about educational development;
  2. why you hold these believes and values (grounded in both experience and scholarship); and,
  3. how you translated these values and beliefs into your everyday educational development practices and experiences.

Although highly enlightening and rewarding, it should be clearly stated that developing a concise, articulate and meaningful philosophy statement can be a daunting, challenging, and time-consuming experience.

As we begin to embark upon the process of creating Educational Development portfolios within our ED Unit at the University of Guelph, we recently engaged in a reflective process to support the development of our ED Philosophy Statements.   The process was based on the increasing popular SOAR (Strengths, Opportunities, Aspirations, Results) framework (Stavros, Cooperrider, & Kelley, 2003; Stavros & Hinrichs, 2011) – an Appreciative Inquiry anecdote to the SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis (Mills, Fleck, & Kozikowski, 2013).   After reflecting upon the following questions, we found that SOAR provided a great framework upon which to brainstorm, and summarize our key claims to our Educational Development practice.  It also resulted in an illuminating, engaging and collaborative discussion related to the beliefs, assumptions and approaches that each of us take to our practice! It became quickly apparent that these questions could also provide an important basis for discussion as part of a well-designed performance management review process (Aguinis, Joo, & Gottfredson, 2011).

The SOAR framework (Stavros and Hinrichs, 2011) adapted within the context of an ED Philosophy of Practice:

Strengths: What are your greatest skills, capabilities, and strengths as an Educational Developer? What do you provide and do in your role as an ED that is of benefit to others? What have been some of your greatest accomplishments over the last year or two as an ED? What are you most proud of in your role as, and approaches to ED?  When have you felt most engaged/affirmed in your ED practices and approaches?

Opportunities: What opportunities do you see for yourself as an ED? What are some of your greatest areas of interest in ED? Within the context of higher education, what opportunities currently exist that you can respond to in your role as an ED?  What do you see as your greatest opportunities for growth in your ED practice?  What new skills and abilities will help you move forward in your ED practice?

Aspirations: What do you care most deeply about in your role as an Educational Developer? What are you deeply passionate about as an ED? What difference do you hope to make as an ED? What does your preferred future ‘look like ‘ in your role as an ED? Where do you hope to go in the future?  What projects and initiatives do you hope to engage in as an ED?

Results: How do/will you know you are succeeding in your practice as an Educational Developer?  What  ‘tangible results’ do you hope to be known for in your role as an ED?

References:

Aguinis, Herman, Joo, Harry, & Gottfredson, Ryan K. (2011). Why we hate performance management—and why we should love it. Business Horizons, 54(6), 503-507.

Mills, M.J., Fleck, C.R., & Kozikowski, A. (2013). Positive Pscyhology at work: a conceptual review, state-of-practice assessment, and a look ahead. The Journal of Postiive Psychology, 8(2), 153-164.

Stavros, Jacqueline, Cooperrider, DL, & Kelley, D Lynn. (2003). Strategic inquiry appreciative intent: inspiration to SOAR, a new framework for strategic planning. AI Practitioner. November, 10-17.

Stavros, Jacqueline M, & Hinrichs, Gina. (2011). The Thin Book Of SOAR: Building Strengths-Based Strategy: Thin Book Publishing.

Wright, W Alan, & E Miller, Judith. (2000). The educational developer’s portfolio. International Journal for Academic Development, 5(1), 20-29.